Family Satisfaction Level in High Care Unit

  • Rori Afroni Universitas Diponegoro
  • Luky Dwiantoro Universitas Diponegoro
  • Bambang Edi Warsito Universitas Diponegoro
Keywords: family satisfaction, high care unit, intensive care


The level of satisfaction in intensive care shows the quality of care performed. Satisfaction is difficult to measure if a patient with a critical condition in intensive care. Treatment in intensive care is a condition with high stressors for patients, so they cannot make their decisions, unable to communicate, sometimes in an unconscious condition or under the influence of sedation, so that opinions of satisfaction with services from the family's perspective become relevant. The role of decision-making, intensity of meetings, provision of information about conditions and clinical outcomes and determination of the goals of care, communication of nurses and medical are factors that influence the level of family satisfaction. The purpose of this study was to determine the level of family satisfaction while accompanying patients at High Care Unit. This type of descriptive analytic study with a population of the whole family of patients who are being treated at High Care Unit with consecutive sampling of 26 respondents. The results showed the overall level of family satisfaction with care 63.72% (SD ± 14.64%), decision-making was greater than satisfaction with care at 66.44% (SD ± 13.98%) compared to 62.02% ( SD ± 16.51%). Satisfaction is reported at the level of Mostly Satisfied until very satisfied, but there is information for improvement, namely the use of care methods by taking into account the ease of the family in participating and participating in caring for family members during treatment at High Care Unit.


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How to Cite
Afroni, R., Dwiantoro, L., & Warsito, B. (2020). Family Satisfaction Level in High Care Unit. Jurnal Keperawatan, 12(3), 401-412.

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